Summarized, Spectrums customer service, workers, and service they provide is efficient, reliable, and professional. Also they scheduled the appointment the following day of the initial call to setup the appointment. Only improvement we’d have to recommend is that at both houses we had to call technicians to initially startup the equipment as the signal didn’t work through the app on our end, but the technicians called us ahead of time and even showed up early, only took 30 mins (probably less) both times, were professional and courteous, and were very knowledgeable. My wife and I are both creatures of habit and were hesitant to try a new provider at first, especially in regards to speed for a family of 4 and regular guests visiting us and my wife working remotely, but we’re glad we did as we haven’t had a single issue with internet speed whatsoever. We’ve used Spectrum at 2 different houses, Technicians have always been above the expectation you normally get from other providers.
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